True IDC joined force with tech partners hosting AI Trends Shaping the Future of Financial Services

In a pivotal move to shape the future of financial services in Thailand, True IDC, the leader in Cloud and data center services, joined forces with the Thai Bankers' Association to host an exclusive event focused on the transformative power of Artificial Intelligence (AI). Held under the vision of uplifting Thailand's financial services to a global standard, the event showcased cutting-edge insights and solutions designed to drive innovation, operational efficiency, and customer-centricity across the financial ecosystem.

The event featured insightful sessions led by industry experts from True IDC, Google Cloud Thailand, Amity Solutions, and Egg Digital featured four insightful sessions on The Game Changer in Modern Financial Services, Revolutionizing Financial Services with AI, Building a Strong Foundation for AI Adoption, Elevating Customer Experience with AI.

True IDC at the Forefront of AI Innovation

Mr. Sarayut Utsakoo, Head of Professional Service at True IDC, opened the session "The Game Changer in Modern Financial Services" with a compelling exploration of AI's transformative potential. As Thailand's leading provider of digital infrastructure, True IDC is at the forefront of the AI revolution. By providing the essential foundation—robust data centers, scalable cloud platforms, and high-performance networks, empowers organizations to harness the full potential of AI. This enables them to develop cutting-edge solutions, from advanced analytics to generative AI, that drive efficiency, innovation, and growth. 

Mr. Sarayut also shared the distinction between Machine Learning (ML) and Generative AI, two subfields of AI that are revolutionizing the financial services industry. Both are powerful tools, but they serve different purposes and can be used in various ways to drive smarter, more efficient solutions.

Another exciting discussion revolved around the capabilities of large language models (LLMs) and their transformative potential in the financial sector. These AI models can generate human-quality text, translate languages, and comprehend complex queries, enabling seamless, intuitive interactions between institutions and their customers. From powering conversational interfaces to delivering deeper insights into customer needs.

Adding to the discourse, Mr. Saroj Panyapattanakul, Head of Technology at Google Cloud Thailand, underscored the importance of robust AI infrastructure and skilled workforces in driving national innovation. His presentation detailed Google’s investments in collaboration with Thai government initiatives, aimed at creating a strong foundation for AI adoption that will reshape the nation’s economy and society.

Mr. Nattapon Kraisingkorn, Managing Director of Amity Solutions, explored how AI agents like virtual assistants and chatbots are redefining customer interactions in the financial sector. By offering personalized, precise, and responsive solutions, AI enables financial institutions to enhance customer satisfaction while optimizing operational efficiency.

Rounding out the event, Dr. Teeradech Dumrongplasit, CEO of Egg Digital, presented real-world case studies showcasing how data-driven AI solutions improve operational efficiency. From fraud detection and risk reduction to process automation and accurate forecasting, Egg Digital’s AI-powered tools demonstrate measurable impacts in streamlining financial operations and enhancing customer accessibility.

As the driving force behind this exclusive event, True IDC demonstrated its commitment to building a stronger, smarter financial ecosystem in Thailand. By partnering with the Thai Bankers' Association and leading technology experts, True IDC reaffirmed its role as the go-to partner for financial institutions seeking to stay ahead in the rapidly evolving AI landscape.

As we embark on this AI-powered future, True IDC remains committed to empowering businesses with cutting-edge solutions and unwavering support.  Together, we will unlock the full potential of AI and shape an AI-driven society for Thailand