True IDC Job Opening!

21 Sep 2021

TAKE ON BIG CHALLENGE
DO WHAT YOU CAN’T
MAKE AN IMPACT


Working at True IDC
True IDC is an amazing place to work with great people, an outstanding environment, extensive support for employees, and the opportunity to be a part of IT foundation that makes a real difference in the lives of Thais.
Explore exciting opportunities and apply now to join us.
Email: marketing@trueidc.com

Commercial Team


1. Head of Commercial

Work Location: AIA Capital Center

Job Description:

  • Know the business and the marketplace to develop and implement a strategy based on customer set, team's skill set, competition, and True IDC's business value to achieve desired revenue and market share objectives.
  • Provide accurate and dependable revenue projections to the senior management.
  • Develop and manage a cohesive team that properly represents True IDC's solutions to our customers; resulting in revenue attainment (both net-new and recurring) and customer satisfaction desired by the business.
  • Effectively communicate to your team a vision aligned with the organization’s mission, strategy, and direction including set performance expectations to your team and hold them accountable for their performance.
  • Generate new opportunities by taking an active role in developing a strong relationship with the customers and understanding of the unique business needs of the customer within their industry. Keeping all stakeholders in our ecosystem constantly apprised of True IDC capabilities.
  • Ensure strong True IDC Brand as trusted data center and cloud provider.
  • Provide consolidated feedback to the Business Units on customer issues, needs, marketplace conditions and business challenges.
  • Engage in all major transactions ensuring the value is optimized and knowledge is transferred.
  • Driving regular meetings with your team members regarding performance management reviews and development sessions.
  •  Act as mentor leverages strong coaching and leadership skills to lead a sales team and sales operation team to be successful.
  • Actively involved in talent attraction to True IDC and proactive in developing a talent retention strategy for your team.
  • Inspire and lead a customer-centric culture within the team and organization.

Requirement:

  • Minimum 15 years of sales experience with minimum 5 years in senior sales management.
  • Excellent organizational, analytic, financial skills, and business acumen.
  • Excellent oral and written communication skills both in Thai and English.
  • Excellent presentation and negotiation skill
  • Track record with large consulting and SI, IT Solution firms is a plus
  • Experience selling Data Center, Cloud, and Solution or related products and services
  • Experience brokering relationships and selling through partners
  • Experience in leading and managing both sales and sale operations with a strong track record


2. Account Manager

Work Location: AIA Capital Center

Job Description:

  • Responsible for increasing revenue through new clients and contracts and generating new opportuni- ties in loyalty solutions /cloud sales
  • Generate & Maintain strong sales pipeline as assigned by the Sales Director
  • To manage coordination with all internal support teams to ensure sales & on ground execution
  • Market study in terms of competition mapping, market intelligence and market share
  • Closely work with product and presales team to on board desired customers
  • Mapping Industry/In depth verticals to ensure in depth coverage
  • Prepare customized proposal presentations to customer’s RFP

Requirement:

  • Energetic with positive energy and mindset which is a major character for sales
  • Have experience in Telecom/IT as sales engineer on support services which can extend to cloud solutions
  • Good personal communication and interaction with people which can help create trust with customer engagement
  • Eager to learn new things especially in IT solutions
  • Able to speak, write and read Chinese which will be a great asset when dealing with Chinese OTT and customers
  • Good command of writing and speaking in English



 Technology & Delivery Team 


1. Cloud Engineering Specialist

Work Location: AIA Capital Center

Job Description:

  • Act as the key of Cloud technical aspect for the consulting team to provide the technical consulting to both internal and external customers
  • Design Cloud solution architecture in response to the client’s requirement
  • Provide advisory consulting service to the client regarding the True IDC Consulting practices
  • Create Cloud technical requirements for the client’s migration plan

Requirement:

  • Experience of designing and implementing comprehensive Cloud computing solutions on various Cloud technologies e.g. VMWare Cloud, AWS, GCP.
  • Experience in building multi-tier Service Oriented Architecture (SOA) applications
  • Knowledge of Linux, Windows, Apache, IIS, NoSQL operations as its architecture to the Cloud
  • Knowledge of OS administrative for both Windows and UNIX technologies
  • Knowledge of key concerns and how they are addressed in Cloud Computing such as security, performance, and scalability
  • Experience with RDBMS designing and implementing over the Cloud
  • Prior experience with application development on various development solutions such as Java, .Net, Python, etc.
  • Experience in, .Net and/or Spring Framework and RESTful web services

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2. Platform Development Specialist

Work Location: AIA Capital Center

Job Description:

  • Principal-level engineers should have experience one or more of the following: Java, Terraform, JavaScript, Docker, Ansible, Kubernetes
  • Working on large IAAS (Infrastructure as code) projects
  • Cloud environment AWS, GCP, OpenStack
  • Should have experience pushing applications to production
  • Building organisation own cloud solution to support fast-growing business

Requirement:

  • BSc degree in Computer Science, Engineering or relevant field
  • 5-7 years in a large-scale cloud solution architect role
  • Planning, designing, and developing cloud-based applications
  • Managing cloud environments in accordance with company security guidelines
  • Educating teams on the implementation of new cloud-based initiatives, providing associated training as required
  • Employing exceptional problem-solving skills, with the ability to see and solve issues before they snowball into problems
  • AWS, GCP and/or OpenStack experience, including but not limited to VPC, Compute Engine, Cloud Storage, Cloud Load Balance, Dataproc, Kubernetes
  • Solid knowledge of the Linux command-line and architecture
  • Experience with configuration management tools such as Puppet, Chef, Terraform, Ansible
  • Excellent organisational skills and the ability to work in a fast-paced work project
  • Demonstrated experience in network and Linux system troubleshooting and maintenance practices

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3. Security Service and Delivery Specialist

Work Location: AIA Capital Center

Job Description:

  • Plan, implement, setup and manage IT security infrastructure for 4 data centers
  • Corrective maintenance, and preventive maintenance of IT security infrastructure
  • Review and perform security patch and log analysis for IT security infrastructure
  • Perform troubleshooting and security incident solving as 2nd tier support
  • Provide the security procedures, work instructions to comply with ISO standards
  • Support Marketing and Sale in security solution design as presale support
  • Security actions from threat research on the Internet

Requirement:

  • Bachelor’s degree or higher in Computer Science, Computer Engineering, or other related fields
  • At least 8 years of experience in Computer Network and Computer Security
  • Direct experiences with configuration of next-generation firewall configuration and management such as Cisco Networks, Palo Alto Networks or Fortinet
  • Direct experiences with managing Microsoft Active Directory, Linux server, anti-malware, proxy server, and Web Application Firewall (WAF)
  • Required IT security certification – Security+, SSCP, CCNA Security or other related certificates
  • Good interpersonal and presentation skills with adequate technical knowledge and service mind
  • Good command of writing and speaking English

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4. Senior DevOps Engineer

Work Location: AIA Capital Center

Job Description:

  • Strong expertise in cloud and virtualization platforms (AWS, Azure, GCE, OpenStack, VMWare, etc.), operating systems (Linux, Windows), infrastructure automation (Ansible, Chef, Packer, Puppet, Terraform, etc.), and application hosting technologies (CloudFoundry, Docker Swarm, Kubernetes, Mesos, OpenShift, etc.)
  • Solid understanding of the practical application of DevOps philosophy, Agile methods, Infrastructure as Code, and leading infrastructure and operations teams in an Agile/Lean/Continuous Delivery environment
  • Experience in designing and architecting enterprise and/or web-scale hosting platforms
  • Understanding of the issues businesses face and experience working with them to create robust, scalable, elegant, flexible and relevant solutions that truly transform industries
  • Experience working directly with senior IT groups in an advisory role
  • Ability to work in a variety of virtual team settings and rapidly-changing projects

Requirement:

  • BSc degree in Computer Science, Engineering or relevant field
  • 3+ years experience in a DevOps, or equivalent role
  • AWS, GCP and/or OpenStack experience, including but not limited to VPC, Compute Engine, Cloud Storage, Cloud Load Balance, Dataproc, Kubernetes
  • Solid knowledge of the Linux command-line and architecture
  • Experience with configuration management tools such as Puppet, Chef, Terraform, Ansible
  • Excellent organizational skills and the ability to work in a fast-paced work project
  • Demonstrated experience in network and Linux system troubleshooting and maintenance practices

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5. Site Reliability Engineer

Work Location: AIA Capital Center

Job Description:

  • Serve as the primary contact responsible for the overall health, performance, and capacity of one or more of our cloud services
  • Obtain complete knowledge of our complex cloud solutions
  • Assist in the roll-out and deployment of new product features and installations to facilitate our rapid iteration and constant growth
  • Develop tools to improve our ability to rapidly deploy and effectively monitor custom applications in a large-scale cloud environment.
  • Work closely with development teams to ensure platforms are designed with "operability" in mind
  • Function well in a fast-paced, rapidly-changing projects 

Required Skills:

  • Hands-on cloud architecture and implementation (AWS, GCP, OpenStack, Huawei)
  • UNIX/Linux systems knowledge/administration background
  • Troubleshooting skills that span systems, network, storage, and code
  • Basic shell scripting skills

Preferred Qualifications:

  • BSc degree in Computer Science, Engineering or relevant field
  • 3-4 years in a large-scale cloud operations role
  • Programming skills (Python, Perl, Ruby, etc)
  • Experience with cloud architectures, deployment and configuration using Terraform and/or Ansible
  • Understanding of configuration management tools such as Chef, Puppet, etc.
  • Knowledge in majority of the following: data structures, relational and non-relational databases, networking, Linux internals, filesystems, web architecture, and other related topics
  • Knowledge of load balancers such as ELB, ALB for product based HAProxy, Cisco ACE, etc.
  • Strong interpersonal communication skills (including listening, speaking, and writing)
  • Ability to work well in a diverse, collaborative, and cross-functional team environment (SREs, Cloud Engineers, Product Managers, etc.)

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6. Solution & Cloud Pre-sales

Work Location: AIA Capital Center

Job Description:

  • Design Cloud solution architecture in response to the client's requirement
  • Provide technical pre-sales support for internal group and external customer
  • Defining the features & scope & implement the POCs (Proof of Concepts) for all stated requirements
  • Respond to RFP/REQ/TOR within stipulated timelines
  • Prepare and deliver statement of work detailing the technical & commercial proposal to the clients
  • Collaborate with Sales team & Present capabilities to customers & prospects
  • Collaborate with the Professional Services team to complement customer solutions

Requirement:

  • Min 1 Year of experience as pre-sale engineer/consultant
  • Knowledgeable GCP or AWS or Huawei cloud (IaaS/PaaS)
  • Knowledgeable API, Kubernetes, Docker-Container, SQL, No-SQL, AD, monitoring and Security on Cloud
  • Knowledge of Linux, Windows, Apache, IIS, NoSQL operations as its architecture to the Cloud
  • Knowledge of OS administrative for both Windows and UNIX technologies
  • Good presentation and negotiation skills (Good verbal and written communication)
  • Good team player and proactive attitude.
  • Develop, DevOps, CI/CD knowledge will be a great advantage
  • Google Anthos knowledge is plus

Extra point:

  • GCP certified solution architect - Associate
  • AWS certified solution architect – Associate

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7. Network Security Engineer

Job Description:

  • Perform Security hardware installation, configuration, maintenance, and operation for all network security devices for managed service customer
  • Perform monitoring and troubleshooting for network security issues
  • Perform reports, documents, and procedures related to managed service that supporting
  • Perform network project (technical design, project management)

Requirement:

  • Educational background: Bachelor’s degree in Computer Engineering, Computer Science, Information Technology or related field.
  • Nationality: Thai                
  • Gender: Male or Female    
  • Age: 25 – 40 years old
  • Language Skill: Good command of Thai and English
  • Experience: Minimum 3 years in Enterprise Networking, Data Center, or ISP infrastructure.
  • Experience with LAN and WAN configuration, network routing, and routing protocols design.
  • Experience with load balance (F5 LTM), F5 DNS, and firewall system (Cisco, Fortigate, Palo Alto, F5 AFM/ASM)
  • Experience with Anti-DDoS solution and products
  • Experience with WAF solution and products
  • Proven experience with network capacity planning, network security principles, and general network management best practices.
  • Understand the operation processes or ITIL as well.
  • Effective verbal and written communication skills
  • Ability to self-manage tasks and deliverables on assigned projects
  • Good understanding of Network principles, topologies, design patterns, security best practice design and operate
  • ITIL certificate is preferable

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8. Lead Frontend Developer

Job Description:

  • Planning, estimation, requirement analysis of assigned project and other ongoing projects in team with Project Manager / Developer / Designer.
  • Handling coding works or major / complex parts of assigned projects and providing coding help and supervision to team members.
  • Maintaining and auditing code / design quality as per set guideline and standards in assigned projects.
  • Focusing the team to ensure an on-time delivery of the agreed task.
  • Facilitating code / design reuse.
Requirement:
  • 3 to 5 years of relevant work experience as a web developer, UI developer, JavaScript expert or front-end engineer.
  • 1 to 2 years of relevant work experience as a System Analyst, Team Leader.
  • Thorough understanding of React.js and its core principles.
  • Familiarity with modern front-end build pipelines and tools.
  • Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
  • Experience in web application development.
  • Proficient in analyst business requirement and translate them into technical requirements.
  • Understand database technology and able to design data structure.
  • Proficient in SCUM methodology.
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9. Frontend Developer

Job Description:

  • Ensure the best possible performance and quality of the applications.
  • Troubleshoot issues.
  • Programming and coding as planned from Programmer lead / SA or Project Manager
  • Developing new user-facing features using React.js
  • Building reusable components and front-end libraries for future use
  • Translating designs and wireframes into high quality code
  • Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Requirement:

  • 3 to 5 years of relevant work experience as a web developer, UI developer, JavaScript expert or front-end engineer.
  • Thorough understanding of React.js and its core principles.
  • Familiarity with RESTful APIs.
  • Knowledge of modern authorization mechanisms, such as JSON Web Token.
  • Familiarity with modern front-end build pipelines and tools.
  • Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
  • Ability to understand business requirements and translate them into technical requirements.
  • A knack for benchmarking and optimization.

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10. Backend Developer

Job Description:

  • Develop  API & Operator in Kubernetes System using Golang.
  • Develop kubernetes component and driver.
  • Playing a key role in architectural and design decisions, building toward an efficient micro services distributed architecture.

Requirement:

  • Writing scalable, robust,, testable, efficient, and easily maintainable code
  • Translating software requirements into stable, working, high performance software
  • Playing a key role in architectural and design decisions, building toward an efficient micro services distributed architecture
  • Understanding of modern software engineering practices in areas like CI/CD, test automation, microservices, distributed systems, and data management
  • Have experience writing Golang under Kubernetes (experience writing Golang as a web user interface is ideal)
  • Linux development environment experience
  • Familiar with concurrent / parallel programming concepts, distributed systems, consensus protocols
  • Have some knowledge of modern application architectures (such as messaging, RESTful API design, microservices, Protobufs, gRPC & HTTP/2)

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11. Cloud Solution Architect

Job Description:

  • Design Cloud Solution Architecture in response to the client’s requirements.
  • Working closely with project members, sales representatives, presale, partners and customers.
  • Deliver value - high quality delivery of a variety of customized engagements with partners and enterprise customers.
  • Propose suggestions and best practices to optimize customers’ cloud presence, performance, security, and cost
  • Carry out debugging, troubleshooting, modifications, and unit testing of custom solutions built on cloud platform

Requirement:

  • BS level technical degree or 5 years of relevant work experience; Computer Science or Math background preferred; MS degree desired
  • 3+ or more years of IT implementation experience
  • Hands-on experience leading the design, development and deployment of business software at scale or current hands-on technology infrastructure, network, compute, storage, and virtualization experience
  • Infrastructure automation through DevOps scripting (E.g. shell, Python, Ruby, Powershell, Cloudformation, Terraform).Strong practical Linux , Windows and Container-based systems administration skills in a Cloud or Virtualized environment.
  • 1+ years experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPAA etc.)

Preferred Qualifications:

  • Customer-facing skills to engage well within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
  • Technical thought leadership experience in one or more technology areas such as IT security, application development, infrastructure architecture, big data analytics, or IT operations.
  • Use of Cloud services in distributed environments with Microsoft, IBM, Oracle, HP, SAP etc.
  • Visible IT Industry thought leadership on relevant topics related to the enterprise cloud-based IT operating model
  • Infrastructure automation through DevOps scripting (E.g. shell, Python, Ruby, Powershell).
  • Strong practical Linux and Windows-based systems administration skills in a Cloud or Virtualized environment. 

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12. Cloud Engineer

Job Description:

  • Implementing cloud-based project on international public cloud (AWS, Azure, GCP)
  • Operate and maintain cloud computing systems which running international public cloud (AWS, Azure, GCP)
  • Support customer’s request and incident for managed service customers
  • Working closely with project members, sales representatives, presale, partners and customers.
  • Deliver value - high quality delivery of a variety of customized engagements with partners and enterprise customers.
  • Create known error database for collecting known issues.
  • Create automation system for operation excellence.

Requirement:

  • BS level technical degree in Computer Engineering, Computer Science, or related field
  • Basic knowledge of technology infrastructure, network, compute, storage, virtualization, and database.
  • Infrastructure automation through DevOps scripting (E.g. shell, Python, Ruby, Powershell, Cloudformation, Terraform).
  • Basic practical Linux , Windows and Container-based systems administration skills in a Cloud or Virtualized environment.
  • New grads are welcome

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13. Technical Account Manager (TAM)

Job Description

  • The Technical Account Manager's primary job responsibilities will include:
  • Managing technical relationships with key accounts (FGA) in the company under the guidance of the Service Deliver Management team
  • Assisting with pre-sales engineering needs for key prospects and entry into new markets
  • Acting as a technical escalation point for potential issues for FGA accounts
  • Gathering feedback from customers on how we can further improve our product/service offering for the market
  • Representing the company at various industry events along with the commercial and marketing team
  • Staying up to date with new product/service/features in order to properly respond to the customers
  • Collect feedback from FGA accounts, Identifying product and feature improvements for the markets
  • Traveling across the territory to engage with strategic stakeholder of FGA accounts
  • Collaboration with internal/external team members in order to achieve goal target
  • Lead process improvements to increase efficiency, productivity of service
  • Responsible for establishing monitoring and reporting procedures as well as on-going monitor and reporting
  • Manage and proactively resolve escalated customer issues including critical or severity
  • Accountable for managing successful professional services delivery for multiple customers and partners

Requirement

  • Bachelor’s (or higher) degree in information systems, computer science, information technology, software engineer or equivalent education/experience
  • 3-5 years of experience in IT or related Sales or Presale Engineering / Solutions Architect role
  • Good command of English (Both spoken and written)
  • Knowledge of cloud technologies such as virtualization, networking, servers, storage, workloads/applications
  • Understanding of key Project Management disciplines (estimating, work planning, contract management, scope management, user acceptance, etc.)
  • Understanding of project delivery methodologies
  • Ability to self-drive and work towards targets
  • Proactive, positive attitude, enthusiastic and good problem-solving skill

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14. Product Owner

Job Description:

  • Project Management as required on initiatives to ensure they are delivered on time, within budget, and actively tracked
  • Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint
  • Reporting on project progress
  • Perform product owner role of scrum team to ensure complete delivery of work for a Sprint/Release. By ensuring artefacts are complete and ready for development to begin and assisting teams and Scrum Masters for sprint duration
  • Facilitation of Stakeholder review meetings
  • Creation of project artefacts (PR, RFP, PID, Business Requirements, Functional Requirements, Use case, Flow charts, PSAP etc), in various formats, for any initiatives related to Digital Channel
  • Facilitate workshops & stakeholder sessions to elicit requirements and specifications for artefacts & deliverables
  • Support test creation/execution/Management when required
  • Peer review of any artefacts to ensure no gaps in requirements nor any ambiguity within the artefacts and providing relevant feedback for staff development
  • Provide training to others on new solutions as needed with stakeholders during the visioning and concept development of a product
  • Support and mentor junior members of the team
  • Management of product backlog in terms of elaboration and grooming of items, making sure items are clear and understandable.
  • Provide input to estimations on projects based on Business Requirements
  • Provide input and recommendations regarding hardware and capacity of channel systems to ensure future needs are met

Requirement:

  • Bachelor’s or Master’s Degree in the field of Software Engineering, MIS, Computer Science, Engineering, IT, or related fields
  • Minimum 7 years of experience in Product Owner, Project management or Product/Process management or in IT solution design
  • Self-organized and self-motivated
  • Creativity and business mindset
  • Strong analytical skills with systematic and structured approach to documenting business needs (modeling, requirement analysis) and problem solving
  • IT fluency regarding architectures, application design and testing
  • Good knowledge of Banking processes and products; both front & back office, both physical & digital
  • Strong in project management and knowledge of software engineering methodologies (use cases, UML, entity/relationship, process modeling, test methods)
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 Network Team 


1. Senior Network Engineer

Job Description: 

  • Manage internal data center project
  • Design network, implementation, installation, configuration, maintenance, and operations
  • 2nd tier problem solving, network connectivity, and related network infrastructure troubleshooting
  • Network performance tuning, Network consulting, monitoring, reporting, and secures network system   
  • Training related staffs, guidance, documented, up-to-date user/work instructions, and reporting
  • Comply network system with ISO standards and Compliance
  • Review and perform network security policy
  • Manage and ensure data security through the network
  • Review and perform IRP and BCP exercise for network infrastructure and client's connection, network connectivity and related network infrastructure troubleshooting
  • Network performance tuning, Network consulting, monitoring, reporting, and secures network system   
  • Training related staffs, guidance, documented, up-to-date user/work instructions, and report
  • Comply network system with ISO standards and Compliance
  • Review and perform network security policy
  • Manage and ensure data security through the network
  • Review and perform IRP and BCP exercise for network infrastructure and client's connection

Requirement:

  • Networking technology knowledge is required
  • CCNA Certification is a must
  • Proven experience and success with LAN, WAN and IP routing protocols designing
  • Proven experience with Network Management on Firewall, Router, Switch and Load balance such as Cisco, Arista, Juniper, F5, SonicWALL and Palo Alto
  • Experience supporting VPN and IP Sec Technologies
  • Proven experience with network capacity planning, network security principles and general network management best practices
  • Ability to use word processing, spreadsheets, presentation and drawing applicants such as Visio
  • Good command in both Thai and English
  • Ability to self-manage tasks and deliverables on assigned projects
  • Ability to work as a team as part of an AEC team



 Data Center Team 


1. Chief Operating Officer

Work Location: True IDC - North Muangthong

Job Description:

  • Join the executive team to build Data Center and Digital infrastructure strategy to align with the company direction and vision.
  • Lead and drive the execution of the strategies to achieve Data Center goals
  • Direct development and assist with the execution of the annual strategic business plan, budget, and other business continuity plans.
  • Represents the company with clients, investors, and business partners
  • Motivates and leads a high-performance management team.
  • Build and expand Data Center to address business expansion in Thailand and Region
  • Be able to recruit, train and led teams ranging in size from small specialist groups, project teams and large organizations
  • Adopt industry standards to ensure the leading position of Data Center in the market
  • Creative and independently provide resolution to problems in a cost-effective manner.
  • Be able to drive and manage Day to Day operation of all Data Center and Digital infrastructure to achieve highest and committed SLA and OLA.
  • Work closely with Data Center designers, vendors and stakeholders to ensure smooth execution and no impact to services
  • Ensures confidentiality and reliability of Company data, proprietary information, and intellectual property.
  • Ensure all business operations comply with government laws and regulations.
  • Represents the company with clients, investors, and business partners
  • Oversee operational monitoring, customer service and support to ensure timely customer interaction, satisfaction and highest SLA and OLA
  • Be able to drive and adopt innovations to increase efficiency and effectiveness of Data Center operation.

Requirement:

  • Bachelor's Degree in Business Management, Business Administration, Computer Science, Information Systems or relevant discipline required.
  • Minimum of 10 years of experience as a Senior Leader / Officer.
  • Strong strategic planning, corporate management, financial planning and Budget development
  • Very proficient in English, Thai.  Chinese would be plus

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2. Technical Presales Manager

Work Location: AIA Capital Center

Job Description:

  • Coordinate with internal and external departments such as clients, end-users, etc.
  • Provide supportive guidance about Data Center operation, facility, services that will be provided to the clients 
  • Visit and maintain relationship with customers
  • Present technical materials, solutions and services of Data Center to clients when needed or assigned
  • Support commercial team and provide BOQ of Data Center services
  • Other related jobs will be assigned by the management level

Requirement:

  • Bachelor’s degree in Electrical or Mechanical Engineering only
  • Thai nationality
  • Male
  • Age 30 – 35 years old
  • More than 7 years of experience in Data Center (Operations and Facilities)
  • More than 3 years of experience in Technical Presale or Sales Engineer
  • Strong in customer service skills, interpersonal skills, technical and presentation skills
  • Able to travel all branches. (Radchada, Muang Thong, Bangna, Pattanakarn, and other)
  • Can work under pressure and multi-task
  • Own car with valid driving license
  • Good command of English 
  • Any certifications related to Data Center would be an advantage


 Business Operation and Vendor Management Team 


1. Senior Officer

Work Location: True IDC - North Muangthong

Job Description:

  • To check the validity of the document
  • Professionally handle data and document filing
  • To do summary report as an assignment
  • Support and coordinate with related departments
  • Other assignment tasks

Requirement:

  • At least a bachelor’s degree
  • Age not over 35 years old
  • Good human relation and co-ordination
  • Meticulous and thorough person



 Customer Service  Team


1. Customer Service (EN/CN speaking - day shift)

Work Location: True IDC - North Mungthong

Job Description:

  • Get information from customer via email and phone
  • Create an incident case, follow up status until the end of process, and record incident into database system  
  • Investigate information from customer
  • Coordinate with second-tier support to solve a complicated case, follow up status, and update status to customer
  • Create outage report for customer
  • Create a summary monthly report for each service product
  • Inform schedule plan of True IDC to customer
  • Update status schedule plan to customer
  • Record customer feedback into database system and follow up with a responsible team

Requirement:

  • 1 year or above of relevant work experience, including experience with early-stage
  • Good English and Chinese communication skills
  • Experienced in infrastructure, network, security, enterprise environment, and system monitoring would be an advantage
  • Have a basic knowledge of Network, System, VMWare tool, Cloud computing, basic analytical and solving problem skills
  • Fast learning, self-development and can be work under pressure
  • Service mind and good personality and presenter
  • Interested in new computer system (new product/ new application/ new technology)
  • Good leadership, communication, and teamwork skills
  • Creativity and innovation thinking

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2. Customer Service (day/night shift)

Job vacancy: 5

Work Location: True IDC - North Muangthong

Job Description:

  • Get information from customer via email and phone
  • Create an incident case, follow up status until the end of process, and record incident into database system  
  • Investigate information from customer
  • Coordinate with second-tier support to solve a complicated case, follow up status, and update status to customer
  • Create outage report for customer
  • Create a summary monthly report for each service product
  • Inform schedule plan of True IDC to customer
  • Update status schedule plan to customer
  • Record customer feedback into database system and follow up with a responsible team

Requirement:

  • 1 year or above of relevant work experience, including experience with early-stage
  • Good English and Chinese communication skills
  • Experienced in infrastructure, network, security, enterprise environment, and system monitoring would be an advantage
  • Have a basic knowledge of Network, System, VMWare tool, Cloud computing, basic analytical and solving problem skills
  • Fast learning, self-development and can be work under pressure
  • Service mind and good personality and presenter
  • Interested in new computer system (new product/ new application/ new technology)
  • Good leadership, communication, and teamwork skills
  • Creativity and innovation thinking