Let True IDC handle all things Cloud for you with True IDC Cloud Managed Service

18 Jul 2023

Nowadays, many companies rely on cloud technology as a crucial backbone to drive their businesses forward at a fast pace. However, some companies are facing gaps between manpower and technology. There is no time to waste and the business must go on, so what can be done to bridge these gaps in a short time without affecting the cost, people, and time?

Introducing True IDC Cloud Managed Service is Mr. Wichit Thanakitchareonpat, Head of Cloud Services & Operations at True IDC. The new service will help you overcome limitations in personnel resources and meet the business need for specialized cloud experts. Together, we will unlock superior business solutions and services for every aspect with true experts at True IDC.

When cloud becomes a new challenge for businesses

In the past 3-5 years, Thai businesses have embraced and utilized cloud technology extensively to enhance their operations. This trend has particularly accelerated during the COVID-19 pandemic, where businesses had to quickly adapt. According to cloud trend studies, the cloud market in Thailand has reached a market value of up to 25,550 million baht, with an expected growth rate of 18.79% in the next 3-5 years.

However, cloud technology has not remained stagnant, it continues to evolve with new cloud innovations being developed continuously. Additionally, there is an increasing risk of cybersecurity threats multiplying every day, which poses a new challenge for businesses in terms of limited IT human resources and specialized knowledge to manage and mitigate these threats that come along with cloud technology.

Mr. Wichit, Head of Cloud Services & Operations, said: 

"The challenge for businesses today in migrating systems from on-premise to cloud is the need to prepare employees and get them ready for the changes within a short timeframe.

Training employees to have knowledge and expertise in cloud technology is not easy and can be time-consuming. It requires investments in terms of both money and time. As a result, businesses may struggle to adapt and address challenges promptly due to insufficient experience.

Therefore, if businesses want to drive their competitiveness and enhance their capabilities by leveraging cloud systems promptly, they should seek services from specialized experts who have in-depth and authentic knowledge of cloud architecture. This approach can help minimize risks that may have long-term impacts on the business.”

Get to know Cloud Managed Service, a one-stop service from True IDC.

As IT personnel become crucial drivers of business success, True IDC stands as another important player behind the scenes. With True IDC Cloud Managed Service, we fulfill all the organizational needs in cloud system management with expert cloud specialists. 

True IDC Cloud Managed Service provides comprehensive services for medium-sized businesses (SMEs) to large organizations with IT limitations. Whether it's cost constraints, lack of system administration personnel, or specialized knowledge gaps among employees, True IDC can provide preliminary recommendations on suitable services, system customization for cost optimization, technical consultation by True IDC experts, and management on the Infrastructure-as-a-Service (IaaS) level. Additionally, True IDC ensures the security and stability of the cloud system to ensure a smooth and seamless operation for your business.

For Infrastructure-as-a-Service (IaaS) management, True IDC Cloud Managed Service can provide 360-degree support for all cloud systems used by business clients. This includes comprehensive management and customization to align with the organization's specific cloud usage requirements, as well as data backup solutions.

In terms of cloud system security, True IDC Cloud Managed Service offers monitoring system and alert system installation to detect and notify any abnormal incidents using AWS CloudWatch. Additionally, we provide incident support for unforeseen events and generate monthly reports summarizing ticket details and incident root causes, along with troubleshooting guidelines. This ensures that your business has a clear understanding of incidents that occur and is prepared to handle future events.

Start with Why: Why should businesses choose True IDC Cloud Managed Service?

"The sooner you start, the faster you can achieve success and seize more advantageous business opportunities," Mr. Wichit remarked.

When it comes to cloud technology, True IDC is offering an alternative so that businesses no longer have to start from scratch. Here are four key reasons why businesses should consider using True IDC Cloud Managed Service for their organization:

1. Eliminate IT personnel concerns with an experienced team from True IDC.

Limitations in IT personnel resources can negatively impact business operations, causing delays and inefficiencies. This includes challenges in recruiting knowledgeable and specialized IT staff members to manage technology effectively. Additionally, it can be costly to allocate budgets for continuous employee training.

True IDC Cloud Managed Service can help your business overcome these limitations and fill the gaps in IT personnel resources. We have a team of specialized experts with extensive experience in supporting cloud usage with leading global providers such as Alibaba Cloud, AWS, Google Cloud, HUAWEI Cloud, and Tencent Cloud. They can provide professional-level consultations backed by cloud competency awards and certifications from multiple global cloud service providers.

2. One-stop service, designed to meet the client's needs.

True IDC Cloud Managed Service delivers services that cater to diverse business needs. It covers IT infrastructure requirements and offers professional services by a team of highly skilled experts who provide consultations, assess existing IT systems, design system architectures, create suitable solutions and offer round-the-clock monitoring and system maintenance.

True IDC understands that each business has unique requirements when it comes to utilizing cloud services. Therefore, we give our clients the flexibility to choose from five different formats of True IDC Cloud Managed Service that align with your specific needs and priorities, letting you focus on your core business activities without worrying about the backend IT operations.

3. Security and problem-solving services you can count on

The key highlight of True IDC Cloud Managed Service is its ability to swiftly respond to cyber threats or system anomalies in accordance with the defined Service Level Agreement (SLA). True IDC's expert team conducts weekly assessments for our clients and provides proactive recommendations for improvements and issue resolutions. Our clients can trust us to deliver accurate, prompt, and up-to-date information.

4. Reduce costs while increasing IT efficiency.

True IDC Cloud Managed Service can help reduce overall costs in terms of investment in cloud infrastructure, maintenance, and IT personnel. True IDC takes care of managing both the technology and the IT support staff, covering all dimensions of IT operations. As a result, businesses receive a return on investment with the expertise of the True IDC team supporting cloud management behind the scenes. This ensures the most efficient utilization of cloud services and enables smooth and value-yielding business operations.

True IDC: the best partner of all businesses.

According to the year-to-date data for 2023, client satisfaction with True IDC Cloud Managed Service, as revealed by Mr. Wichit, stands at 98.75%. This high level of satisfaction indicates that clients who choose this service from True IDC are highly pleased. True IDC serves as a one-stop service, providing consultation on cloud systems and actual usage, as well as providing behind-the-scenes support for your business.

Therefore, regardless of the industry your business operates in, whether it is an SME or a large organization, True IDC Cloud Managed Service is the professional-level cloud management solution ready to support your organization. We help your business overcome the challenges of IT personnel resource constraints and keep up with the ever-evolving technology landscape.

"When a business trusts and chooses True IDC Cloud Managed Service, we become their partner in reducing the complexity of IT management and controlling IT budget costs. This support empowers our clients' businesses to adapt and excel in the market, surpassing their competitors," Mr. Wichit concluded.

Any business or organization interested in True IDC Cloud Managed Service can contact the True IDC team for further details and consultation at https://www.trueidc.com/en/contact or by calling 0-2494-8300.